Check our information about living in University residences or private rented accommodation during the changing Covid-19 situation.
If you’re living on campus
Our priority is making sure you get all the services and support you need.
The Security team are available 24/7 and are actively patrolling to keep campus safe. You can call 01273 67 8234 or 01273 87 3333 in an emergency. See more Security team information.
The government has put in place restrictions to control the spread of Covid-19.
This means you must stay indoors, except for limited reasons. You cannot have visitors.
We're here to support you. Our services, such as the supermarket, catering, food deliveries and student support teams, are all operating for those living on campus.
What to do if you feel unwell
If you are feeling unwell and showing symptoms of Covid-19 it is essential you do not leave your residence at any time. This is to minimise the risk of spreading coronavirus to others, including those who may be the most vulnerable in our society. You need to do this for at least 10 days, until your symptoms are over.
Important: If you have symptoms, you must let us know by filling in the Covid-19 symptoms reporting form.
We will arrange for you to have access to food and provide advice but you must not leave your accommodation.
We will also undertake regular welfare check-ins by our student support services, who will be in touch with you directly.
If someone else in your residence is unwell
We will provide advice to other students living in the same residence as someone who is feeling unwell with suspected Covid-19 symptoms. This will in some cases require those students to also fully self-isolate for 10 days.
If you think this relates to you and you’ve not heard from us yet, email HealthSafety@sussex.ac.uk as soon as possible.
We will arrange for you to have access to food and provide advice, but you must not leave your accommodation.
If you are not able to travel back to Sussex due to government restrictions, you will not be charged rent until this restriction is lifted.
The government’s lockdown was announced on Monday 4 January 2021. As such, rent will not be charged until 18 February, when the government has confirmed it will review the current restrictions. If the restrictions are extended, the University will review the continuation of this approach.
If your payments are not up to date, we encourage you to do this as soon as possible. If you’re having difficulty paying, email firstname.lastname@example.org so we can arrange a payment plan to help and direct you to sources of assistance. We will not be collecting payment for this term from those still in residence until February and we will communicate before we make applications for payment.
Due to the current national lockdown travel restrictions, which only allow people to leave home in specific circumstances, students with university accommodation who are unable to use it must not return to campus to collect their belongings. We will make sure your belongings remain secure.
If you are not currently living on campus and have not let us know, email email@example.com.
Our residential team is available as usual, with four 24/7 receptions available at York House, East Slope, Stanmer Court and Kings Road.
You can still stop by to collect your post, however, to help us maintain social distancing, please submit maintenance requests and general enquiries by email where possible. See full contact details and information on our residences page.
Our residential cleaning and maintenance staff are working in all occupied residences. However, our engineers are currently only responding to critical repairs and maintenance. If you have an urgent maintenance request, contact your porter or reception.
Currently ensuite rooms are not being cleaned due to social distancing requirements. Communal areas and shared bathrooms in flats are being cleaned.
All launderettes on campus are open during normal hours. Make sure you follow any instruction signs – we may limit the number of people in the launderette at one time. More information is available on our launderette page.
Find out about our on-campus health services, including the Health Centre GP Practice, Dentist and Pharmacy.
Supporting your wellbeing
Check the latest on the Library on campus and your education during Coronavirus.
Catering and the Co-op
Visit the Sussexsport pages for the latest information about facilities, what they are offering online and how to contact the team.
Contacting your School Office
You can keep in touch with your School Office with enquiries about your course via email.
Living off campus
Our team can help you to find rented housing in the private sector.
We will continue to share relevant information with you as the Covid-19 situation changes.
Anyone in England can now move home as long as health guidance can be followed. Keep up to date with government guidance around moving home. Keep in touch with your landlord/letting agent as you approach your move-in date. Discuss with them if the move-in date needs to be delayed – for example, if someone becomes ill with Coronavirus during the moving process or has to self-isolate.
Once you've moved into your accommodation, it's important that you follow the latest guidance on staying safe, social distancing and meeting in groups in order to minimise the spread of the virus amongst our local community.
Finding a property
If you haven’t yet found accommodation, don’t panic.
There is currently still a good supply of properties in the city, and we anticipate that numerous properties will still be available over the coming months.
We recommend you keep up to date with Government guidance about moving home. Contact our Housing team for advice.
The government currently advises that a property should be viewed virtually in the first instance rather than in person where possible, to try and minimise public health risks.
If you have a strong interest in taking the property and want to view it before agreeing to take it, then this is possible.
Viewings can only take place by appointment and only involve members of a single household. Any visits to a property must be in line with the government’s guidelines on working in other people’s homes and social distancing.
Landlords and letting agents cannot show properties where tenants are self-isolating or clinically vulnerable and therefore shielding.
Repairs and inspections
Landlords have the same repair responsibilities at this time to ensure properties are kept in good repair and free from hazards. Continue to inform your landlord of any works or repairs needed. You can allow landlords and agents access to your home, if no one is self-isolating or shielding, for the following reasons:
- routine inspections, including annual gas safety checks
- essential and non-essential repairs and maintenance
- planned maintenance activity inside and outside the home.
Anyone working in your home should follow the government guidance for professionals working in people’s homes.
Difficulties paying your rent or bills
If financial difficulties might affect your rent payments, tell your landlord/agent as soon as possible. Discuss your concerns with them and explore other options, such as a rent reduction or a plan to make smaller payments over a longer period.
If you are having difficulty paying your energy bills, you could also contact your utility providers to see if they’re able to help. See who to contact.
Citizens Advice explains what to do if you can’t pay your bills.
The Student Life Centre, International Student Support and Student Support Unit and the Careers and Employability Centre are currently providing online services. Find out how to contact these services at this time.
If you are experiencing unforeseen financial difficulties or expenses, you may be eligible for the University’s hardship fund.
If you're having difficulties or delays getting your money you could receive an interest-free Welfare Loan from the University to help you out.
You can also contact the Student Funding Team about any problems or concerns relating to your finances during your studies. They can provide information on funding sources, expert financial advice and practical support.