Check our information about living in University residences or private rented accommodation during the changing Covid-19 situation.
If you’re living on campus
Our priority is making sure you get all the services and support you need.
The Security team are available 24/7 and are actively patrolling to keep campus safe. You can call 01273 67 8234 or 01273 87 3333 in an emergency. See more Security team information.
- Not back in your accommodation? Skip to rent reductions.
What to do if you feel unwell
If you are feeling unwell and showing symptoms of Covid-19 it is essential you do not leave your accommodation at any time. This is to minimise the risk of spreading Coronavirus to others, including those who may be vulnerable. You need to do this for at least 10 days, until your symptoms are over.
Important: If you have symptoms, you must let us know by filling in the Covid-19 symptoms reporting form.
We will arrange food and regular welfare check-ins.
If someone else in your residence is unwell
We will provide advice to other students living in the same residence as someone who is feeling unwell with suspected Covid-19 symptoms. This will in some cases require those students to also fully self-isolate for 10 days.
If you think this relates to you and you’ve not heard from us yet, email HealthSafety@sussex.ac.uk as soon as possible.
We will arrange food and regular welfare check-ins, but you must not leave your accommodation.
Campus health services
Find out about our on-campus health services, including the Health Centre GP Practice, Dentist and Pharmacy.
Post, maintenance, cleaning and laundry
Our residential 24/7 receptions are open in York House, East Slope, Stanmer Court and Kings Road. You can collect your post as normal.
For maintenance requests, find out how to report a problem with your accommodation. Our engineers are currently only responding to critical repairs and maintenance. If it’s urgent, contact your porter or reception.
Communal areas and shared bathrooms in flats are being cleaned but ensuite rooms are not being cleaned due to social distancing requirements.
All launderettes on campus are open as normal. Follow any instruction signs – we may limit the number of people in the launderette at one time.
The Library, shops and sport
Check the latest on the Library on campus and your education during Coronavirus.
Visit the Sussexsport pages for the latest information about facilities, what they are offering online and how to contact the team.
As a result of the UK Government coronavirus restrictions, which came into force on 4 January 2021, we have made the following rent reductions available to students in University-managed accommodation.
|Lockdown credit||Where students declared they had not and would not return to their university managed accommodation for the duration of the national lockdown their rent accounts were put on hold until a final lockdown credit could be applied on 17 May.||4 January to 17 May|
|Exceptional return credit||Where students declared they had returned to their University managed accommodation for one of the exceptional reasons allowed by the UK government a credit from 4th Jan to the date of their return was applied.||4 January to date declared as return date|
In addition, due to the late date at which the UK Government has allowed students to return to university (17 May), we’re making additional reductions (rent credits) available to you.
You can terminate your rental contract early if you do not wish to use your accommodation from 17 May. This means you will not pay rent for the final weeks of term.
We know this has been a tough time, so we are offering a 10% reduction on your net rent balance for the year, subject to these conditions:
|Early termination||You must declare you will terminate your accommodation contract from 17 May, and commit to the following two conditions:
You do not need to leave by 17 May but as close to this date as can be arranged.
17 May to 19 June (or end of contract for postgraduate students)
|10% payment discount||If you wish to use your accommodation for the final weeks of term you can still benefit from the 10% payment discount. You must commit to:
||10% reduction of the net balance (i.e. total rent less any of the above credits)|
Explaining the 10% Discount
The 10% discount is calculated on your net balance – the amount of rent you were liable to pay for the academic year including any reductions.
If you returned through the exceptions process, or completed the declaration to say you were off campus, these would have been removed before calculating the discount. If you terminate early, the early termination credit would be applied before we calculate the 10%, because you're not paying rent for this time.
Scenario 1: You lived on campus for the full duration of your contract, submitted no declarations
- Total rent for the year is £6,205.29 – no credits
- 10% discount is £620.53.
Scenario 2: You didn’t return to campus after autumn term and declared this to us and you're now declaring early termination
- Total rent for the year is £6,205.29
- Less credits:
- Lockdown credit 4 Jan to 17 May (133 days at £22.73 = £3,023.09)
- Early termination credit 17 May to 19 June (33 days at £22.73 = £750.09)
- Net rent (£6,205.29 minus £3,023.09 minus £750.09 = £2,432.11)
- 10% discount is £243.21.
Scenario 3: You didn’t return after autumn term and declared exceptional reasons to return on, for example, 8 March 2021. You're staying in accommodation until the end of your contract (no early termination)
- Total rent for the year is £6,205.29
- Less credits:
- Exceptional return (4 Jan to 8 March) – 63 days at £22.73 = £1,431.99
- Net rent: £4,773.30
- 10% discount is £477.33.
What you need to do
You should have an email inviting you to complete your declaration. You will also have received an instruction email from Student Communications explaining what to do, so check your email.
1 – Decide whether you will:
- terminate early agreeing to the conditions and receive the early termination and 10% payment credits, meaning:
- Condition 1: You vacate your room, remove belongings and return your key before 19 June, and
- Condition 2: You commit to paying any outstanding rent balance before 19 June
- not terminate and agree to payment conditions and receive 10% payment credit, meaning:
- Condition: You commit to paying any outstanding rent balance before 19 June
- not terminate or agree to the conditions and therefore not receive either credit.
2 – Complete your declaration. All students in University-managed accommodation need to complete their declaration with their choice and commitment.
If you have already paid your rent for the year in full, you must still complete the declaration to receive the credit.
If you don’t meet the conditions
If you declare your commitment to complying with the conditions but do not meet the conditions, the credits will be revoked and you will have to pay the full amount. Any outstanding rent balance must be paid before returning for the next academic year.
Crediting your account
If your account was on hold while the credit for the lockdown period was uncertain, your account has now been updated for the lockdown and exceptional return credits in the "Initial rent reductions" table above.
However, your account will need to be updated based on your new declaration.
Your declaration will be used to calculate the additional rent reductions (second table above), which will reduce your outstanding rent balance or result in a refund you have already paid. It will take about seven days from completing your declaration for your account to be updated, so please check and pay on Sussex Direct after seven working days.
Exceptional reasons to return
If you returned to your accommodation during the government restrictions for an allowable reason (in line with UK government guidelines, such as not having access to appropriate alternative accommodation, facilities or study space, or where you need to return for health or safety reasons) and informed us through the Exceptional Situations form, you will have received a credit to the date of your return and you need to pay rent from the date of your return (except where a clarification is outstanding).
If you have not informed us of your exceptional return or completed the original lockdown declaration, you have been charged for the full period of the national lockdown (4 January to 17 May).
Paying your rent
Your balance will be available to pay on Sussex Direct and you can email firstname.lastname@example.org for support making payment.
If you are living in your University accommodation and you decided to withhold rent voluntarily, there may be consequences including an impact on your credit rating and your chance of securing accommodation in the future.
If you need help, email:
- email@example.com to discuss payment on your account
- firstname.lastname@example.org to clarify any of the above.
Personal data collected through declarations is processed in accordance with the University’s Privacy Notice.
Living off campus
Our team can help you to find rented housing in the private sector.
We will continue to share relevant information with you as the Covid-19 situation changes.
Anyone in England can now move home as long as health guidance can be followed. Keep up to date with government guidance around moving home. Keep in touch with your landlord/letting agent as you approach your move-in date. Discuss with them if the move-in date needs to be delayed – for example, if someone becomes ill with Coronavirus during the moving process or has to self-isolate.
Once you’ve moved into your accommodation, it’s important that you follow the latest guidance on staying safe, social distancing and meeting in groups, in order to minimise the spread of the virus amongst our local community.
Finding a property
If you haven’t yet found accommodation, don’t panic.
There is currently still a good supply of properties in the city.
We recommend you keep up to date with Government guidance about moving home. Contact our Housing team for advice.
The government currently advises that a property should be viewed virtually in the first instance rather than in person where possible, to try and minimise public health risks.
If you have a strong interest in taking the property and want to view it before agreeing to take it, then this is possible.
Viewings can only take place by appointment and only involve members of a single household. Any visits to a property must be in line with the government’s guidelines on working in other people’s homes and social distancing.
Landlords and letting agents cannot show properties where tenants are self-isolating or clinically vulnerable and therefore shielding.
Repairs and inspections
Landlords have the same repair responsibilities at this time to ensure properties are kept in good repair and free from hazards. Continue to inform your landlord of any works or repairs needed. You can allow landlords and agents access to your home, if no one is self-isolating or shielding, for the following reasons:
- routine inspections, including annual gas safety checks
- essential and non-essential repairs and maintenance
- planned maintenance activity inside and outside the home.
Anyone working in your home should follow the government guidance for professionals working in people’s homes.
Difficulties paying your rent or bills
If financial difficulties might affect your rent payments, tell your landlord/agent as soon as possible. Discuss your concerns with them and explore other options, such as a rent reduction or a plan to make smaller payments over a longer period.
If you are having difficulty paying your energy bills, you could also contact your utility providers to see if they’re able to help. See who to contact.
Citizens Advice explains what to do if you can’t pay your bills.
The Student Life Centre, International Student Support and Student Support Unit and the Careers and Employability Centre are currently providing online services. Find out how to contact these services at this time.
If you are experiencing unforeseen financial difficulties or expenses, you may be eligible for the University’s hardship fund.
If you’re having difficulties or delays getting your money you could receive an interest-free Welfare Loan from the University to help you out.
You can also contact the Student Funding Team about any problems or concerns relating to your finances during your studies. They can provide information on funding sources, expert financial advice and practical support.