Let us know if there is a fault or issue in your accommodation or your building.

Who to contact

Repairs, maintenance and cleaning

If something needs fixing, we missed a cleaning round or you think there are pests in your building, the first thing to do is tell us.

If you live on campus in:

If you live off campus, in University-managed accommodation, email offcampus@sef.fm.

If you’re renting in the private sector, check your responsibilities as a tenant.

Housemate behaviour

To report problems with flatmates:

Room allocation

If you want to change rooms:

Wifi problems

To report issues with wifi in teaching spaces, like the Library, contact:

To report issues with wifi in your accomodation, contact:

Rent queries

If you have an enquiry about your rent:

Construction complaints

If you have a concern about the impact of building works:

Next steps

Once you have told us about your problem, we will aim to sort it out as soon as possible. Response times depend on the nature of the issue being reported.

If you are unhappy with how we have handled your problem, you can make a complaint.

If your complaint relates to:

  • repairs and maintenance
  • cleaning
  • pest control

email your building manager – see a drop-down list of Residential Building Managers.

Your building manager should get back to you to help resolve your complaint.

If your complaint relates to:

  • room allocation
  • housemate behaviour
  • your tenancy agreement

email housing@sussex.ac.uk.

This step is known as an early resolution, or “Level 1”, of the University complaints procedure.

After your maintenance issue has been resolved, you can request a rent rebate. This must be done within 30 days of your issue being resolved. Any rebate given will be according to the Rent Rebate Policy [DOC 24KB].

If we need to investigate

In the unlikely event you’re still unhappy, you can ask for your complaint to be investigated further.

You can do this by following the investigation stage (known as “Level 2”) of the University complaints procedure.

Who runs accommmodation

Our University-managed accommodation is run by Sussex Estates and Facilities (SEF) – see detailed information about residences run by SEF.

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