Students living on campus

Students living in campus accommodation

You must stay indoors if you are staying on campus:

On Monday 23 March, the UK Government made it very clear that all citizens living in the UK must stay indoors and only go outside for essential purposes. It is important that all students on campus follow these rules. You should read about these rules here.

This means staying in your residence for the majority of your time, aside from getting some exercise once a day (on your own or with your flat/housemates), to purchase essential items such as food, to travel to work or for medical needs. You should make sure that if you are outside of your flat/residence that you remain at least 2 metres away from someone else.

What to do if you feel unwell

Whilst the new Government guidance is for everyone to stay indoors, if you are feeling unwell and showing the symptoms of Coronavirus it is essential that you do not leave your residence at any time. You need to do this for at least 7 days, until your symptoms are over.

The symptoms of Coronavirus are a high temperature (fever), or a new, continuous cough. You can read more about this on the NHS website.

It is also very important that you let the University know by emailing HealthSafety@sussex.ac.uk immediately and including a telephone contact number if you have one. The University will arrange for you to have access to food and provide advice, but you must not leave your accommodation.

The University will also undertake regular welfare check-ins by our student support services, who will be in touch with you directly.

What to do if someone in your residence is unwell

The University will provide advice to other students living in the same residence as someone who is feeling unwell with suspected Coronavirus symptoms. This will in some cases require those students to also fully self-isolate for 14 days.

If you think this relates to you and you've not heard from us yet, please email us ASAP at HealthSafety@sussex.ac.uk.

The University will arrange for you to have access to food and provide advice, but you must not leave your accommodation.

Looking after your mental health in self-isolation

It is important to take care of mental as well as physical health and seek support if needed. Students can keep in touch with family and friends over the phone and on social media. There are also sources of support and information that can help, such as Every Mind Matters.

See the range of support available to students on campus.

You may also want to read these tips on how to look after your wellbeing.

Health services on campus

The Health Centre GP Practice

The Health Centre on campus is still open, but instead of the walk-in clinics, they are running telephone consultation clinics with either a doctor or a nurse. Call 01273 249049.

Depending on their assessment, you may be offered a face-to-face consultation so that treatment/advice can be given and prescriptions ordered.

Students with symptoms of Covid-19 (fever, cough, shortness of breath) should work through the questions on the NHS 111 website and carry out any further instructions given.

Find out more on the Health Centre website.

Dentist on campus

The dentist on campus is still open and students are asked to phone 01273 605555 for advice or emergency appointment.

Pharmacy on campus

The Pharmacy in the Health Centre on campus is still open, but the front door is now locked and you will need to knock to receive your prescription. Phone 01273 699883 with any queries. Find out more on the Pharmacy website.

The Library

We will continue to offer a remote Library service. Staff and students are encouraged to use Library Chat to keep in touch and to ask us any questions you may have. This will be staffed 9am to 5pm Monday to Friday. Questions can also be emailed using library@sussex.ac.uk.

The Library will continue to offer 1-2-1 support, delivered remotely. Students can book a time using this online form. Support, including online tutorials, is also available via the Skills Hub.

Catering and the Co-op:

Eat Central is now closed.

The Co-op remains open and is closing at 8pm.

I've left campus, will I need to pay rent for the final term?

If you have left your University accommodation or are planning to do so, we will not collect your April rent instalment. This means rents due from the 21 March until the 20 June 2020 (due to be collected on the 14 April), will not be collected from students who have left campus or intend to do so.

In order to confirm you have left and enable us to process this change, we will need you to complete this form and email it to housing@sussex.ac.uk

Please note that 28 days’ notice is not required and a termination fee will not be charged.

I’ve left campus, but my belongings are still here. How do I get them?

Your belongings will have to remain on campus until the government removes the restrictions on travel and social distancing. We continue to run 24/7 security to ensure students and student belongings on campus are protected and secure.

Residential services

Our residential team is available as usual, with four 24/7 receptions available at York House, East Slope, Stanmer Court, and Kings Road. You can still stop by to collect your post, however to help us maintain social distancing we ask that students submit maintenance requests and general enquiries via e-mail only wherever possible. Full contact details and information is available on our Residences page.

Our residential cleaning and maintenance staff are working in all occupied residences; however, our engineers are currently responding to critical repairs and maintenance only. If you are a resident and have an urgent maintenance request, please contact your porter or reception.

All launderettes on campus are open during normal hours. Please make sure you follow any instructional signage – we may ask you to support us in maintaining social distancing by limiting the number of people in the launderette at one time. More information is available on our Launderette page.

For more information, including advice on returning keys and collecting your belongings, consult our residential FAQ’s.

Security

The Security team are available 24/7, and are actively patrolling to keep campus safe. You can contact them at 01273 67 8234, or 01273 87 3333 in case of an emergency. More information is available on our Security page.

I have moved out, but still have my keys. How do I return them?

Please ensure you return your keys via post if you have collected your belongings, and do not plan to return to your residence. Postal addresses for all residences are available on our Residences page.

If you have moved out but still have belongings left behind, please do not return your keys until you have collected all of your belongings. As long as you have submitted a moving-out form to Housing, you will not be charged rent even if your belongings are still on campus.

I am staying on campus, do I need to let anyone know?

If you are staying on campus, please complete this short survey so that we can stay in touch with you and make sure you have all the latest information about what is happening on campus and how we will be supporting you.

Can I leave campus and go home?

As per the email sent to all students on Friday 27 March, due to the latest government advice students that are currently living in University managed accommodation should not leave their accommodation to travel home.  Staying indoors is essential to ensure that the spread of Covid-19 is slowed. You should follow the government’s advice on staying at home and away from others.

Can I go outdoors if I am staying on campus?

The UK Government has now made it very clear that all citizens living in the UK must stay indoors and only go outside for essential purposes. This will be for at least three weeks and will have important implications for all students living on campus. This means staying in your residence for the majority of your time, aside from getting some exercise once a day, to purchase essential items such as food, to travel to essential work that cannot be done remotely and medical needs.

I'm staying on campus will there be support?

We understand this will be a very difficult time for you to have to live on campus under these measures and we are here to support you and help you as much as possible. Please visit these pages for more information. They will be updated daily for our students on campus.

Will I still pay rent if I'm on campus?

Normal rental charges will apply for students that remain on campus and the University will continue to support you with essential services during this time.

We understand this will be a very difficult time for you to have to live on campus under these measures and we are here to support you. Please keep checking the Student Hub as we will be providing more information to help you through this time.

A major priority for the University is making sure that our students who are living on campus are able to receive all the services and support you need.

As well as all the information below about the campus services that are in operation, please know that the University’s security team continue to be in operation 24/7 if there is ever an emergency that you need help with. You can find all the details here.

Where can I go for support?

At the present time, the Student Life Centre, Student Support Unit and International Student Support are providing online services for any students who need support – and students should not hesitate to contact them. Please contact these services by email rather than in-person.

Find out more about what sort of services they provide on the Student Life Centre website, the Student Support Unit website and the International Student Support website.

To contact the staff there please email:

Student Life Centre:

studentlifecentre@sussex.ac.uk

Student Support Unit:

disabilitysupport@sussex.ac.uk

International Student Support:

For immigration enquiries: immigration@sussex.ac.uk
For general international support enquiries: international.support@sussex.ac.uk

Sussexsport has closed the Sport Centre and Falmer Sports Complex to protect the welfare of our users, but we are in the process of moving lots of content online, including live classes for our members. 

We have information and FAQs on our webpages for our users and members and this page is evolving according to common themes and queries that we receiving. 

We are monitoring emails closely and Sussexsport can still be contacted Monday-Friday during office hours by emailing: sussexsport@sussex.ac.uk.

Sussexsport

Sussexsport has closed the Sport Centre and Falmer Sports Complex to protect the welfare of our users, but we are in the process of moving lots of content online, including live classes for our members. 

We have information and FAQs on our webpages for our users and members and this page is evolving according to common themes and queries that we receiving. 

We are monitoring emails closely and Sussexsport can still be contacted Monday-Friday during office hours by emailing: sussexsport@sussex.ac.uk.

The Meeting House

Look out for regular mindfulness videos from our Chaplain, Chris McDermott – you can find them here.

Travel to and from campus

People are advised against all non-essential travel on public transport.

As the continually changing situation evolves, the bus company will provide updates to customers via their website and email updates.

If a change in circumstances means that you want to freeze your travel or apply for a refund, contact the bus company’s customer services team for assistance.

Trains

Trains between Brighton and Falmer are affected by recent events. To find out more visit Southern's website.

Parking

People who have to travel to campus to deliver essentials services can travel to campus by car. Visit the travel pages for further updates.

Contacting your School Office

You can keep in touch with your School Office with enquiries about your course via email. University of Sussex staff are working hard during this time to continue your teaching and learning and it’s important that you continue to contact us via email.

Email addresses for School offices:

See more from Coronavirus advice and guidance