If you have Covid-19 symptoms you must self-isolate and let us know using a simple form. All the details are available here.

Symptoms and self-isolation

Check what to do if you have Covid-19 symptoms and find guidance on self-isolating.

Contents

See:


What to do if you have symptoms

The main symptoms of Coronavirus are:

  • a new, continuous cough
  • a loss or change of taste or smell
  • a high temperature.

More about the symptoms of Covid-19.

If you have symptoms, follow this protocol:

  1. If you or another student in your accommodation have one or more symptoms, book a test to check if you have Coronavirus as soon as possible. You can also call freephone number 119 for this.
  2. Report Covid-19 symptoms using this form to let us know.
  3. If you are already in self-isolation, stay in your room and follow Government self-isolation instructions until you get your test result.
  4. If you’re not already self-isolating, stay in your room and alert your flatmates by phone/text etc. Ask them to remain or return to your flat immediately; you will all need to self-isolate for 14 days or until you get a negative test result. Follow our self-isolation guidance. Do not have visitors until you get your test result.
  5. If your symptoms worsen, or you feel you can’t manage at home, visit 111.nhs.uk/covid-19 or call freephone number 111 if you don’t have internet access.
  6. In the unlikely event you are sent an ambulance, and you live on campus, call our Security team on 01273 873333 so they can guide the ambulance to you.
  7. If you or someone else in your accommodation is in severe medical distress, call 999 immediately and ask for an ambulance. If you live on campus, call our Security team on 01273 873333 so they can guide the ambulance to you.

Self-isolation guidance

Self-isolation is when you do not leave your home because you have or might have Coronavirus (Covid-19). This helps stop the virus spreading to other people. If you do not self-isolate when required to do so, you could be fined up to £10,000.

When to self-isolate

You must self-isolate immediately if you:

Staying in your accommodation

You can only leave your accommodation in limited circumstances. These include where:

  • you need urgent medical assistance (or where your doctor has advised you to get medical assistance)
  • you need access to basic necessities like food and medicines, but only in exceptional circumstances such as where you cannot arrange for these to be delivered
  • there’s an emergency.

If you have a visa, do not leave to collect your BRP or any other documents. We will send them to you.

Food and shopping

If you need to self-isolate for two weeks, you get an allowance for food and other essentials.

This is:

  • £25 a week if living on campus
  • £40 a week if living off campus.

It’s higher for those living off campus because on-campus students get other services.

If you’re isolating after arriving from abroad, you get a different package.

For supermarket deliveries:

  • Asda accepts credit and debit cards connected to a UK address and PayPal
  • Tesco accepts credit and debit cards connected to a UK address and PayPal
  • Morrisons accepts all major credit cards, UK debit cards and PayPal
  • Sainsbury’s accepts all major credit cards and UK debit cards
  • Ocado accepts all major credit cards, UK debit cards and PayPal
  • Waitrose accepts credit and debit cards connected to a UK address and Apple pay.

We’re in contact with local supermarkets and they know students need to self isolate. We will work with them to address any issues with delivery slots. It’s best to plan ahead and book your delivery a few days in advance.

If you’re on campus, supermarkets will deliver right up to the front door of your flats and our porters will deliver post.

Also check local independent companies delivering food during self-isolation.

Other takeaway options include Just Eat, which accepts PayPal.

On campus, there is also Falmer Bar run by the Students’ Union and The Pizza Station (next to Falmer Station – call 07595 465139 or 01273 983988 for delivery and pay over the phone).

On campus, you can ask for over-the-counter medicines and prescriptions to be delivered by the Campus Pharmacy. Call 01273 699883 or mobile 07859 917828 and pay over the phone.

Additional on-campus services

If you’re self-isolating on campus, you get:

  • an optional subsidised meal plan costing £10 a day (normally £17.50) that you can order to your door – see the student meal plans 2020 [DOCX 3MB] and order meal plans online or call 01273 678221 between 7am and 10.30pm
  • weekly laundry service: you will be provided with a dissolvable laundry bag, which will be returned to you with clean and dry clothes and bedding. Contact your reception to arrange a laundry collection
  • cleaning products to keep your accommodation hygienic, including disinfectant spray, disposable gloves, bin bags, disposable cloths and toilet rolls.

You must report symptoms to us using an online form and begin your period of self-isolation. Through using the form, our Residential Life Team can then contact you directly and provide more information.

If you live with someone who has tested positive for Covid-19 and we have asked you to self-isolate, or you have been told to self-isolate through the NHS app, you will also qualify for this support.

Additional services if you have Covid-19

If you have tested positive for Covid-19, we want to ensure you have a hot meal delivered to you each day. A nourishing meal helps with a fast recovery.

If you are living:

  • on campus, a free meal will be delivered to you each day. You will be able to re-heat the meal when you are ready to eat
  • off campus, you get an additional payment of £5 a day towards a hot meal.

If you have tested positive for Covid-19, let us know using the online form. If you are living on campus, we will then be able to arrange for your free meal as well as other elements of the support package you need.

Receiving the allowance

We will arrange for payments to be paid into your bank account. You need to register your bank account details in Sussex Direct.

If you do not have a UK bank account, send details of your bank account to rt-finance-servicedesk@sussex.ac.uk.

If we do not have your bank account details, we will credit your student account.

It may take several days for payments to be made, so you may need to use existing funds in the meantime.

Important: If you think you should have received a payment and haven’t had it yet, please first check that you’re eligible: you’ll need to be self-isolating, not due to quarantine after arriving from abroad, and there are different payments for students who are living on and off campus. You’ll also need to have told us you’re isolating by filling in our Covid-19 reporting form and your bank details need to be up-to-date in Sussex Direct. We ask that you wait four working days for credit to be applied, plus an extra day if your bank details were not up-to-date as it takes the system 24 hours to register any changes. You may receive your payment for two weeks of self-isolation in either two instalments or a single transaction.

Keeping in contact

Once you’ve filled in the reporting form, if you’ve provided your mobile number, the Residential Life Team will call you to ask how you’re feeling. If we leave a message, please email ResLife.Covid@sussex.ac.uk and include your phone number. Once we know you’re self-isolating, we’ll email you with helpful information and support. If you have any queries or concerns, email ResLife.Covid@sussex.ac.uk.

General house rules

If you are living with us, we have general house rules for self-isolation to help reduce coronavirus transmission. They’re also useful if you are self-isolating in private accommodation. They are:

  • maintain a minimum of two metres from others in your residence at all times
  • avoid shared spaces as much as possible
  • wash your hands as often as possible during the day for 20 seconds using soap and water – and use hand sanitiser in between washes
  • always cough and sneeze into a tissue – then throw the tissue away and wash your hands
  • wear a face covering in communal areas at all times
  • do not enter the bedroom of any other person in your flat
  • arrange for food and medication to be delivered – do not go out to buy these items
  • do not allow anyone delivering items to enter your flat – ask them to leave them outside
  • do not allow visits from friends and family – use your phone and social media to keep in touch
  • place all bagged and tied-up rubbish outside your flats. (If you live in Park Village, Brighthelm or East Slope Town House residences, place bags inside by the front door between 10am and 11am on Monday and Friday. Tell your Porter if not collected by 2pm that day.)

Follow these kitchen rules:

  • avoid using kitchen areas unless necessary – prepare your food and leave the kitchen area immediately
  • only one person in the kitchen area at a time – if others are using the kitchen, wait for them to finish and return to their room before entering the kitchen
  • wipe down all kitchen surfaces and equipment (toasters, kettles, fridge, and freezer) with anti-bacterial wipes before and after use
  • wash and dry all pots, pans, plates, cups, bowls, cutlery and utensils immediately after use and take them back to your room
  • do not leave any items in the sink, on kitchen surfaces or in kitchen cupboards or drawers
  • wear a face covering in all areas of your residence outside of your room
  • wash or sanitise hands before entering communal areas
  • do not eat any meals in the kitchen, dining or living area – take all food once prepared back to your room
  • use your own cleaning equipment (sponges, dishcloths, tea towels) at all times and take them back to your room after use.

If you share a bathroom, follow these rules:

  • wipe down all surfaces with anti-bacterial wipes before and after each use
  • use your own towels, face cloths and toilet roll and return them to your room after use (do not leave them in the bathroom)
  • only one person in bathroom areas at a time. If others are using the bathroom, wait for them to finish and return to their room before entering the bathroom.

Things to do while self-isolating

Our programme of online events will keep you in contact with fellow students and help keep you entertained or learning something new during your self-isolation. You can see our calendar of October events [PDF, 614KB] and information about our online drop-ins [PDF, 53KB].


Self-isolating after arriving from abroad

If you’ve arrived in the UK from a non-exempt country, you must self-isolate for 14 days.

This is to help manage the public health risk of Coronavirus. You need to do this because it can take 14 days for symptoms to develop and, in this time, you could unknowingly pass the disease to others.

Important: If you don’t self-isolate for 14 days, you could risk a personal fine of £10,000.

Healthcare

Once you are in your accommodation, you should register with a doctor.

See health information for international students.

If you have a visa, see how to get your Biometric Residence Permit.

Staying in touch

If you are in University-managed accommodation, we will contact you within three days of your arrival.

Email reslife.covid@sussex.ac.uk as soon as possible if you miss our call.

If you have any queries, email your telephone number to reslife.covid@sussex.ac.uk and we can call you back.

If you’re in private accommodation, and you would like to speak to us while you’re self-isolating, email international.support@sussex.ac.uk.

Food and essentials

If you’re living on campus, you should also have an introductory food box in your room or kitchen, unless you cancelled it. There’s one for each student. If it’s not there, email cateringservices@compass-group.co.uk or call 07825 721670 (9am-5pm).

For supermarket deliveries:

  • Asda accepts credit and debit cards connected to a UK address and PayPal
  • Tesco accepts credit and debit cards connected to a UK address and PayPal
  • Morrisons accepts all major credit cards, UK debit cards and PayPal
  • Sainsbury’s accepts all major credit cards and UK debit cards
  • Ocado accepts all major credit cards, UK debit cards and PayPal
  • Waitrose accepts credit and debit cards connected to a UK address and Apple pay.

We’re in contact with local supermarkets and they know students need to self isolate. We will work with them to address any issues with delivery slots. It’s best to plan ahead and book your delivery a few days in advance.

If you’re on campus, supermarkets will deliver right up to the front door of your flats and our porters will deliver post.

Also check local independent companies delivering food during self-isolation.

Other takeaway options include Just Eat, which accepts PayPal.

On campus, there is also Falmer Bar run by the Students’ Union and The Pizza Station (next to Falmer Station – call 07595 465139 or 01273 983988 for delivery and pay over the phone).

On campus, you can ask for over-the-counter medicines and prescriptions to be delivered by the Campus Pharmacy. Call 01273 699883 or mobile 07859 917828 and pay over the phone.

If you’re self-isolating on campus, you can also get an optional subsidised meal plan costing £10 a day (normally £17.50) that you can order to your door – see the student meal plans 2020 [DOCX 3MB] and order meal plans online or call 01273 678221 between 7am and 10.30pm.

You can buy kitchen packs containing cutlery and cooking utensils to be delivered to you.

Bedding packs, ordered in advance, can also be placed in your room for when you arrive (if you live on-campus). The cost (£38) is added to your student account. A pack includes a sheet, duvet and cover, pillow and case. You can also ask your building manager for one on arrival.

Setting up a bank account

If you want to set up a bank account while you self-isolate, you’ll need to do this online.

Our recommended options are:

  • Monzo – the quickest option to set up and you will receive your bank card within five working days. You can use PayPal to transfer money from your international account to Monzo.
  • Santander – this may take longer to set up and receive your bank card.

You’ll need your passport (with valid visa if applicable) or EU identity card.

See more UK bank account options for international students.

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