What to do if you have symptoms

Check what to do if you have Covid-19 symptoms and find guidance on self-isolating.

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Guidance for those with symptoms of Covid-19

The main symptoms of Coronavirus are:

  • a new, continuous cough
  • a loss or change of taste or smell
  • a high temperature.

More about the symptoms of Covid-19.

If you have symptoms, follow this protocol:

  1. If you or another student in your accommodation have one or more symptoms, book a test to check if you have Coronavirus as soon as possible. You can also call freephone number 119 for this.
  2. Report Covid-19 symptoms using this form to let us know.
  3. If you are already in self-isolation, stay in your room and follow Government self-isolation instructions until you get your test result.
  4. If you’re not already self-isolating, stay in your room and alert your flatmates by phone/text etc. Ask them to remain or return to your flat immediately; you will all need to self-isolate for 14 days or until you get a negative test result. Follow the University's self-isolation guidance. Do not have visitors until you get your test result.
  5. If your symptoms worsen, or you feel you can’t manage at home, visit 111.nhs.uk/covid-19 or call freephone number 111 if you don’t have internet access.
  6. In the unlikely event you are sent an ambulance, and you live on campus, call our Security team on 01273 873333 so they can guide the ambulance to you.
  7. If you or someone else in your accommodation is in severe medical distress, call 999 immediately and ask for an ambulance. If you live on campus, call our Security team on 01273 873333 so they can guide the ambulance to you.

How to self-isolate

Self-isolation is when you do not leave your home because you have or might have coronavirus (COVID-19). This helps stop the virus spreading to other people. If you do not self-isolate when required to do so, you could be fined up to £10,000.

When to self-isolate

You must self-isolate immediately if:

If you need to self-isolate after arriving from abroad, see our guidance here.

Keeping safe

UK Government information on how to self-isolate can be found here.

You can only leave your accommodation in limited circumstances. These include where:

  • you need urgent medical assistance (or where your doctor has advised you to get medical assistance)
  • you need access to basic necessities like food and medicines, but only in exceptional circumstances such as where you cannot arrange for these to be delivered
  • there’s an emergency

Register with a doctor

It’s important that you register with a doctor as soon as you can. We have a National Health Service Centre on campus. Register here or call 01273 249049.

Keeping in contact

The Residential Life Team will call you, after you fill in the Health and Safety online form, to find out a bit more about your circumstances and to ask about how you’re feeling. We can only phone you if you’ve given the University your mobile number when you registered. If you get a message from us, please call us back or email us on ResLife.Covid@sussex.ac.uk to ask us to call back. We will also email you with lots of information, including on how to self-isolate, food options and details of online social activities. If you have any queries or concerns, email us at ResLife.Covid@sussex.ac.uk anytime and please do send us your telephone number if we don’t have it.

If you’re living with us

How to self-isolate

We also have these general house rules for self-isolation. Following these will help reduce the rate of coronavirus transmission and potentially save the lives of others. 

  • maintain a minimum of two metres from others in your residence at all times
  • avoid shared spaces as much as possible
  • wash your hands as often as possible during the day for 20 seconds using soap and water – and use hand sanitiser in between washes
  • always cough and sneeze into a tissue – then throw the tissue away and wash your hands
  • wear a face covering in communal areas at all times
  • do not enter the bedroom of any other person in your flat
  • arrange for food and medication to be delivered – do not go out to buy these items
  • do not allow anyone delivering items to enter your flat – ask them to leave them outside
  • do not allow visits from friends and family – use your phone and social media to keep in touch
  • place all rubbish into two separately tied bin bags and wait at least three days before taking bags out to communal bins for disposal.

Follow these kitchen rules:

  • avoid using kitchen areas unless necessary – prepare your food and leave the kitchen area immediately
  • only one person in the kitchen area at a time – if others are using the kitchen, wait for them to finish and return to their room before entering the kitchen
  • wipe down all kitchen surfaces and equipment (toasters, kettles, fridge, and freezer) with anti-bacterial wipes before and after use
  • wash and dry all pots, pans, plates, cups, bowls, cutlery and utensils immediately after use and take them back to your room
  • do not leave any items in the sink, on kitchen surfaces or in kitchen cupboards or drawers
  • wear a face covering in all areas of your residence outside of your room
  • wash or sanitise hands before entering communal areas
  • do not eat any meals in the kitchen, dining or living area – take all food once prepared back to your room
  • use your own cleaning equipment (sponges, dishcloths, tea towels) at all times and take them back to your room after use.

If you share a bathroom, follow these rules:

  • wipe down all surfaces with anti-bacterial wipes before and after each use
  • use your own towels, face cloths and toilet roll and return them to your room after use (do not leave them in the bathroom)
  • only one person in bathroom areas at a time. If others are using the bathroom, wait for them to finish and return to their room before entering the bathroom.

Food and essentials

You can order self-isolation meal plans from our Sussex Food by emailing cateringservices@compass-group.co.uk. See our self-isolation meal plan [PDF 295KB] and meal plan order form [DOC 418KB].

You will need to collect deliveries from the porter’s lodge. Wear your mask when you leave your flat, or are in any public areas, and keep a distance of two metres from everyone.

There is also Falmer Bar run by the Students’ Union and The Pizza Station (next to Falmer Station – call 07595 465139 or 01273 983988 for delivery and pay over the phone).

Supermarket deliveries and takeaway options

For supermarket deliveries, it may be difficult to arrange a quick delivery unless you booked it before your arrival:

  • Asda accepts credit and debit cards connected to a UK address and PayPal
  • Tesco accepts credit and debit cards connected to a UK address and PayPal
  • Morrisons accepts all major credit cards, UK debit cards and PayPal
  • Sainsbury’s accepts all major credit cards and UK debit cards
  • Ocado accepts all major credit cards, UK debit cards and PayPal
  • Waitrose accepts credit and debit cards connected to a UK address and Apple pay.

Also check local independent companies delivering food during self-isolation.

Other takeaway options include Just Eat, which accepts PayPal.

Essentials, such as bin bags, disinfectant, hand sanitiser and toilet roll will be provided free of charge. Masks are available at the porter’s desk of your building.

You can buy kitchen packs containing cutlery and cooking utensils to be delivered to you.

Bedding packs, ordered in advance, can also be placed in your room for when you arrive and the cost (£38) is added to your student account. A pack includes a sheet, duvet and cover, pillow and case. You can also ask your building manager for one on arrival.

You can ask for over-the-counter medicines and prescriptions to be delivered by the Campus Pharmacy. Just call 01273 699883 or mobile 0785 9917828 and pay over the phone.

Emergencies or urgent enquiries

If you have an emergency which requires an ambulance, the fire service or the police, please ring 999 to ask for immediate help. Our Security team is available to provide 24hr advice on urgent issues, seven days a week on 01273 873333 (3333 on internal room phone). If you call the emergency services, please call Security immediately afterwards to let them know what you have done, so that they can direct them to your residence.

Looking after your wellbeing

For information on your health and wellbeing during this time, please see this page.

Wifi

Find out how to get on to the University of Sussex wifi network. If you haven’t already done so, you’ll need to set up each of your devices separately.

Tip: If you are living in University-managed accommodation and using a laptop, you can use the pink Ethernet cable provided in your room rather than just relying on wifi. If the cable is missing, contact your porter.

Email

You automatically get your email account once you have completed registration.

Zoom

Use the University of Sussex Zoom platform and your University email account to access online activities we have arranged for you.

Bank accounts or making payments

It’s a good idea to set up a PayPal account if you haven’t already got one. Register for your chosen supermarket using your self-isolating address.

Online events

Our programme of online events during your self-isolation will keep you in contact with fellow students and help keep you entertained or learning something new. You can see our calendar of October events [PDF, 614KB] and information about our online drop-ins [PDF, 53KB].


Self-isolating after arriving from abroad

Anyone arriving in the UK from a non-exempt country must self-isolate for 14 days to help manage the risks to public health from coronavirus (Covid-19). See UK government guidance on self-isolation.

This is because it can take 14 days for symptoms to develop and, in this time, you could unknowingly pass the disease to others.

If you do not comply with this requirement, you could risk a personal fine of £10,000.

In England, you can only leave your accommodation in limited circumstances. These include where:

  • you need urgent medical assistance (or where your doctor has advised you to get medical assistance)
  • you need access to basic necessities like food and medicines, but only in exceptional circumstances such as where you cannot arrange for these to be delivered
  • there’s an emergency.

When you get here

Once you are in your accommodation, you should register with a doctor.

See health information for international students.

If you’re a Tier 4 visa student, see how you get your Biometric Residence Permit.

If you’re living with us

If you are in University-managed accommodation, we will contact you within three days of your arrival.

Email reslife.covid@sussex.ac.uk as soon as possible if you miss our call. If you do not respond quickly we will be concerned about your welfare and may have to ask someone to check on you.

If you have any queries, email your telephone number to reslife.covid@sussex.ac.uk and we can call you back.

Food and essentials

If you’re in University-managed accommodation, you should also have an introductory food box in your room or kitchen, unless you cancelled it. There’s one for each student. If it’s not there, email cateringservices@compass-group.co.uk or call 07825 721670 (9am-5pm).

Find out more about how to get food and essentials.

If you’re in private accommodation

Our support services are here to assist and make things more manageable.

Contact your letting agent, hotel or whoever you’re staying with before you arrive so any additional arrangements can be made.

If you would like us to contact you while you're self-isolating, email international.support@sussex.ac.uk.

Setting up a bank account

If you want to set up a bank account while you self-isolate, you’ll need to do this online.

Our recommended options are:

  • Monzo – the quickest option to set up and you will receive your bank card within five working days. You can use PayPal to transfer money from your international account to Monzo.
  • Santander – this may take longer to set up and receive your bank card.

You’ll need your passport (with valid visa if applicable) or EU identity card.

See more UK bank account options for international students.

If you’re a UK student, see student bank account choices.

See more from Looking after your wellbeing