Find out who to contact if you have a problem with your living situation in University-managed accommodation.
Get 24-hour help
Support is available if you’re living in University-managed accommodation.
On campus
If you have an emergency, call University Security on 01273 873333. Keep this phone number in your mobile contacts list in case you need help.
Security are first-aid trained, can contact the Residential Life (Res Life) team if needed, and can contact emergency services and guide them to your location.
You can visit our 24-hour reception at York House and speak to our security team. From 10am to 10pm a member of our Res Life team will also be available. You can also get help if you, or someone else, is in distress or having a welfare crisis.
Off campus
If you have an emergency and live off campus call 999 – the official emergency phone line for the UK.
You can speak to your porter or University Security can advise you over the phone, but they don’t attend emergencies in University-managed accommodation off campus
Privately renting
If you have an emergency and are living in privately-rented accommodation call 999.
Medical enquiries
Find out who to call with out-of-hours medical enquiries.
Issues with University-managed accommodation
If there’s a problem with the building, such as a faulty light or broken door, speak to your porter or building manager. If the issue occurs out of hours see the porter at the 24-hour reception in York House.
If you’re having problems with your flatmates, in the first instance try to discuss the issue with them.
If you’re still struggling or experiencing another welfare issue, such as messy flatmates, contact your Residential Life Connector, who can support and mediate. They can also direct you to other services.
You’ll meet your Residential Life Connector at the start of term and their contact details will be placed in your kitchen.
Swap rooms
Due to government advice around Covid-19, you will not be able to swap rooms with other students for this academic year.
Important: If there is a problem with your accommodation, you must contact the Housing office. You cannot move between rooms informally. This is a health and safety issue and you could be asked to leave your accommodation.
Making your room your home
You can customise your space and make it a place of your own. You can shop for items at:
- The Students’ Union market on Tuesdays and Thursdays (term time only) in the square at Falmer House
- Students’ Union poster and plant sales
- organised shopping trips run by International Student Support
- a range of shops in Brighton.