We want you to have a positive experience living on campus - from when you apply for accommodation, through move-in, and right up to the end of the academic year. See your feedback in our accommodation survey results.
Annual residents survey results
Each year, we ask for your thoughts on your accommodation, covering things like maintenance, cleaning, internet access, customer service and your overall experience of campus life. This ongoing conversation with our residents helps us understand what’s working well and where we need to improve.
How we gather feedback
We’ll ask you to complete a feedback survey twice a year:
- at the end of your first term – so we can see how you’ve settled in
- at the end of the academic year – to understand your full experience and identify areas for improvement.
You said, we listened
Your feedback leads to real improvements. Recent changes based on student feedback include:
Improved Wi-Fi reporting
We know reliable internet is important, so we introduced a faster escalation process for Wi-Fi issues.
Simpler maintenance reporting
You told us fault reporting could be easier, so we introduced a QR code system to report and track maintenance issues quickly.
Online inventories
We replaced paper inventories with a digital version, making them quicker to complete and increasing participation.
Better customer service
While most students are happy with the support they receive, we’ve introduced new customer service training for our accommodation teams to keep improving.
Thank you for sharing your views — your feedback helps shape better accommodation for everyone.
Survey results
Find out the results of the surveys: