We want you to have a positive experience living on campus - from when you apply for accommodation, through move-in, and right up to the end of the academic year. See your feedback in our accommodation survey results.
Annual residents survey results
Each year, we ask for your thoughts on your accommodation, covering things like maintenance, cleaning, internet access, customer service and your overall experience of campus life. This ongoing conversation with our residents helps us understand what’s working well and where we need to improve.
How we gather feedback
We’ll ask you to complete a feedback survey twice a year:
- at the end of your first term – so we can see how you’ve settled in
- at the end of the academic year – to understand your full experience and identify areas for improvement.
You spoke, we listened
Your feedback leads to real improvements. Recent changes based on student feedback include:
- Accommodation Exit Survey 2024-25
Improved Wi-Fi reporting
We know reliable internet is important, so we introduced a faster escalation process for Wi-Fi issues.
Simpler maintenance reporting
You told us fault reporting could be easier, so we introduced a QR code system to report and track maintenance issues quickly.
Online inventories
We replaced paper inventories with a digital version, making them quicker to complete and increasing participation.
Better customer service
While most students are happy with the support they receive, we’ve introduced new customer service training for our accommodation teams to keep improving.
Thank you for sharing your views - your feedback helps shape better accommodation for everyone.
Survey results
Find out the results of the survey:
- Accommodation Arrival Survey 2025-26
Maintenance response times
We’ll be sharing clear repair timeframes with you, so you know what to expect. These will follow agreed service standards.
We’re also improving how the Helpdesk keeps you updated as your request is being handled.
Laundry facilities
We’re reviewing our daily laundry checks to make sure machines are clean, working properly, and ready when you need them.
Social and communal spaces
We’ll be promoting our social and communal spaces more throughout the year, including via the University’s social media channels, so you can make the most of them.
Survey results
Find out the results of the survey: